With less than 24 hours of use, the touchscreen on my brand new Xperia Z3 Dual (D6633) stopped working. The phone was activated on the T-mobile network (but was not bought at T-mobile because they do not sell the Dual SIM version). The phone has NOT been immersed in water or abused in any way. I was able to power down by holding the Power button and Volume Up buttons. Sony Support said to try and repair the software with PC Companion. That did not work. Sony said I could send it in "for evaluation", but that might take 14 days just to find out what is wrong.
At this point, when I power up I am in the language selection screen and can not continue because I can not select "Done" on the touch screen.
It was suggested that if I boot up holding the Power and Volume Down keys, I would enter "Recovery Mode" and the Volume control could then be used to move up and down on the screen to make selections. However, I enter "Safe Mode" and the Volume control seems to just control the volume (at least there is a volume control slide graphic that seems to indicate the level of volume).
Any thoughts as to how to fix this or is this simply a bad unit that should be replaced with a new working unit?
Thanks in advance for any help you can give me.
At this point, when I power up I am in the language selection screen and can not continue because I can not select "Done" on the touch screen.
It was suggested that if I boot up holding the Power and Volume Down keys, I would enter "Recovery Mode" and the Volume control could then be used to move up and down on the screen to make selections. However, I enter "Safe Mode" and the Volume control seems to just control the volume (at least there is a volume control slide graphic that seems to indicate the level of volume).
Any thoughts as to how to fix this or is this simply a bad unit that should be replaced with a new working unit?
Thanks in advance for any help you can give me.
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